In the report, a survey of more than 200 workers at authorized retailers in 43 states found nine out of 10 workers reported experiencing wage theft. “They literally just underpay you and they would either keep your commission or cut it and if you’re a girl, you have to work twice as hard to get any sort of recognition or attention from anybody.” “They only care about money, they don’t care about your safety, health or about you in general,” she added.

She also claimed she was responsible for training herself and had to pay out of pocket for cleaning supplies to clean the store window because management demanded the windows be cleaned but would not provide proper supplies to do it. “There were times when I would get lightheaded and dizzy in front of customers and they would notice,” Lopez Rosario said. That made managing her diabetes on the job even more difficult. She also said her store experienced high turnover and she was often left working the store by herself, meaning she had to skip breaks and find time to eat between customers or wait until she got home. She explained throughout her employment, her store experienced several security problems, including robberies that went unresolved after complaints to district and regional management. My manager didn’t care Cassandra Lopez Rosario, used to work at an authorized AT&T dealer in Michigan

I would get lightheaded and dizzy in front of customers and they would notice. That has undermined collective bargaining rights for these workers and resulted in degraded working conditions in comparison with corporate owned and operated retail stores.Ĭassandra Lopez Rosario worked at an authorized AT&T dealer in Michigan for a year before she was fired in December 2021 while out sick with Covid-19. The study, by the Communications Workers of America and National Employment Law Project, found the three largest wireless carriers in the US have increasingly outsourced retail operations to authorized dealers and sellers.

My att wireless